Products

The Fonality Advantage: Hybrid-Hosted Model


What is a hybrid-hosted PBX?

A hybrid-hosted IP PBX system allows Fonality to provide a web-based interface for our phone systems, which allows adminstrators  to make adds, changes and moves on your own and save system settings in the “cloud” on Fonality servers.

What is the advantage of a hybrid-hosted PBX?

Voice and data run on the same VoIP line, saving businesses thousands of dollars a year.  Fonality monitors your system 24/7 remotely and automatically push software updates to your system. 

Depending on your business and communications needs, Fonality offers these products, each available in four editions.

  • trixbox: Fonality’s Hybrid-Hosted Business Phone System
  • HUD: Combine HUD with trixbox and you’ll take business communications to a new level. From one desktop interface, users can click to call, email, chat and more.  

Fonality key features:

  • Affordable For Businesses of All Sizes
  • Easy to Set-Up and Manage via a Web Interface
  • Scales and Grows with Your Business
  • Reliable, Including 24/7 Emergency Support
  • Safe and Secure: Backup Servers Store Your Settings Available in Four Editions to Suit Your Business Needs 

Choose from 4 Editions to Suit Your Business Needs:

  • Standard Edition Includes: Web Interface for administrators and users, auto attendant, voicemail to email, music on hold, name directory, co-branding and HUD Personal.
  • Call Center Edition Includes: All the features in Enterprise Edition, plus: Robust ACD and IVR capabilities with unlimited queues, skills-based routing, real-time queue statistics, graphical reports, recording access, call barge, call monitor, CRM integration and HUD Agent.
  • Enterprise Edition Includes: All the features in Standard Edition, plus: Conference bridges, multiple auto attendants, paging, intercom, drag and drop call control, private chat, desktop alerts and HUD Team.
  • Unified Agent Edition Includes: All the features in Call Center Edition, plus: integration with Salesforce SFA, deal size alerts, click to call, automated call history, lead management reporting and outbound call reporting.